Boa noite, estou com um error na effectweb, já li a linha que está citada no error, mas mesmo assim não consegui arrumar, agradeço desde já!

Error: Error: Warning: file_exists() [function.file-exists]: open_basedir restriction in effect. File(<?xml version="1.0" encoding="utf-8"?> <rankingCache creator="(CTM) Cetemaster Services" system="Effect Web CronJob" version="2.0.0.7"> <information date="18/06/2014" hour="00:22:34" timestamp="1403061754" count="2231" /> <rankingResetsGeneral results="200"> <charInfo name="NiGhT" rank="1"> <result>2062</result> <guild>W4RN1NG</guild> <image></image> </charInfo> <charInfo name="Loser" rank="2"> <result>1179</result> <guild></guild> <image></image> </charInfo> <charInfo name="vitinhow" rank="3"> <result>713</result> <guild>RioKrieg</guild> <image>< in C:\Inetpub\vhosts\xxxxx.com\httpdocs\www\modules\s ources\ctmController.php on line 299